Returns & Exchanges
At KitBash3D, we strive to provide the highest quality digital assets for your creative projects. Due to the digital nature of our products, returns are generally handled on a case-by-case basis within 14 days of purchase if the assets have not been downloaded.
Review Eligibility
Ensure your request is made within 14 days of purchase and that the digital files have not been accessed or downloaded from your account.
Contact Support
Submit a formal request through our support portal or email our team with your order number and the reason for your refund or exchange.
Technical Assessment
If the return is due to a technical defect, our team will work with you to resolve the file issue or verify the incompatibility before processing the claim.
Refund Processing
Once approved, your original payment method will be credited within 5-10 business days and the license for the assets will be revoked.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing